Products & Services

Business Circle is a unique program for small businesses and self employed, that results a significant change in only five weeks. The program includes a series of weekly meetings (3 hours each), in which 6-10 small business owners meet for comprehensive learning, problem sharing, and receiving professional help as well as group support. The idea has emerged from a real need expressed by our clients - to enable small business owners to learn how to improve their business in a short period of time and at reasonable costs. The first Business Circle has already started this month in Tel-Aviv, leaded by Orly Edler-Nizri, Small-Business Department manager at ZOOZ . Further details on the Business Circle appear here (in Hebrew).

ZOOZ now provides specific or comprehensive consulting and management services in the field of Consumer Service Arrays, including: establishing new service centers, enhancing current service infrastructures, assisting organizational development, introducing measurement methodologies, and helping service departments meet the marketing needs. These new offer by ZOOZ fits a variety of service types: call centers, in store service, technical service, at home service, and in-house service. Further details appear here (in Hebrew).

ZOOZ now offers marketing consulting and management services in the fields of consumer goods and retail in Israel. A regular consulting process includes an analysis phase (inspection of products range, packaging, pricing, distribution and placement, sales, service, advertising, promotion, merchandizing and more), after which we suggest an improvement plan, and help in implementing it. This process is usually offered on a monthly retainer basis, for several months. Other options we offer include focused assistance in specific topics, or personal mentoring and coaching to managers.

This new workshop by ZOOZ teaches basic service skills, aimed at improving customer satisfaction. During the workshop participants learn: to provide attentive and courteous service, to identify hidden messages, and to effectively cope with complains - even when they come from "tough" clients. The workshop includes simulations of real work situations. A detailed description of the workshop is on page 25 of our Strategy and Marketing workshops booklet (Hebrew - PDF file).

This unique workshop provides tools for keeping the priorities at work, and for refusing problematic requests coming from various sources (other employees, suppliers, customers, and more), while doing it, nevertheless, in a polite manner, without hurting others' feelings, and by avoiding unnecessary confrontations. Participants learn how to communicate effectively, how to say "no" and still keep good relationships alive. A detailed description of the workshop is on page 20 of our Employee Development workshops booklet (Hebrew - PDF file).

A collaboration between ZOOZ Consultancy and Jessica Cohen Design Studio resulted in a new service to our customers: A comprehensive procees for upgrading exsisting product lines and services. The process includes: observation and analysis of consumer purchasing and usage habits; re-positioning; developming and screening an idea bank with ideas for innovations based on current products and services; and re-design of products, packages and points-of-sale. This new process is recognized by several Israeli government programs that subsidize it, including the NITSOTS and Industrial Design Mentoring program.

Since it's initiation 8 years ago, ZOOZ has offered mainly in-house workshops. During this period we got many requests to provide our unique content at workshops open to the public. Following these requests, we have developed an innovative framework that enables us to adjust management and marketing workshops to the specific needs of mixed audiences. Strating this month, we now offer public workshops in collaboration with The Management College. Further details (in Hebrew) can be found here.

This new practical workshop by ZOOZ teaches tools to increase clients base and generate new leads, by using the help of current clients. The workshop presents 10 different ways to make your clients support your sales, including: recommendation lists, viral marketing, fostering strategic clients, and more. During the workshop, participants develop the infrastructure needed to apply the learned tools with their actual clients. A detailed description of the workshop is on page 24 of our Strategy and Marketing workshops description (Hebrew - PDF file).

During these practical workshops participants map the organizations customers and identify gaps in serving them. Later, participants learn various creative thinking tools (SCAMPER, Inventive Thinking), repositioning tool (Features-Benefits diagram) as well as creative advertising tools, marketing communication and public relations. These are used to improve the firm's brand management. Following the workshops, participants take part in an ongoing thinking and improvement forum. A detailed description of the workshop is on page 23 of our Strategy and Marketing workshops description (Hebrew).

The Directed Evolution service includes the choosing of a promising future technology, owning it through a massive patent wall, and exposing possible patents of competing technologies through public domain articles. The service is provided by Ideation-TRIZ, the world leading think tank. ZOOZ is the exclusive representative of Ideation-TRIZ in Israel. For further information, please contact us.

ZOOZ now offers a Business Coaching service, aimed at attaining personal and business goals that wouldn't have been reached otherwise. The service includes several one-on-one meetings, during which the coach helps managers in clearing and setting personal goals, and overcoming the obstacles along the way. Managers who go through the process gain two major benefits: attaining the goals they set for themselves, and acquiring new skills that may serve them later on as managers.

A new area of activity at ZOOZ offers consulting and support for small businesses. It is headed by Orly Adler-Nizri, and includes diagnosis and operative recommendations on vision, costumer management, marketing, human resource management and financial management. For further details: contact us.

ZOOZ joins forces with Ideation-TRIZ to offer Ideation's Technological Problem Solving services in Israel and Europe. The Ideation-TRIZ team is considered to be the world's leading tecnological consulting team. The Inventive Problem Solving service is intended for complex problems that will produce a substanitial competitive advantage to the organization.

The workshop teaches managers how to implement a new stratergy through Business Process Management and operational innovation. Participants identify and analyse core processes that support the strategy, and develop initail measures for each process. Following the workshop, ZOOZ may consult to teams that employ each core process, and help build information systems that support the processes, in cooperatin with Addwise Infomanage. A detailed description of the workshop is on LaZOOZ 7, and on page 21 of our Strategy and Marketing workshops description (Hebrew).

The workshops presents managers with the principles and basic techniques of coaching. Participants exercise coaching techniques, and later team up to coach each other in pairs over several meetings. Through this process, managers gain experience as coaches and are exposed to the potential of the approach. A detailed description of the workshop is on page 22 of our Management Development workshops description (Hebrew).

The workshop covers the issue of promoting business growth through operational innvation. Tools and models for measuring and integrating business work processes are presented, as well as the use of information systems to manage them. Following the workshop, ZOOZ may provide organizational and technological consulting to set up information systems that support core processes, in cooperatin with Addwise Infomanage. A detailed description of the workshop is on page 22 of our Strategy and Marketing workshops description (Hebrew).

The workshop provides managers with tools for identifying signs of business risks and potentially risky clients. Practicals tools for neutralizing business risks are demonstrated. A detailed description of the workshop is on page 21 of our Strategy and Marketing workshops description (Hebrew).

The workshops teaches managers the principles and basic techniques of coaching. Participants exercise the use of coaching to continually support employee and colleague development. A detailed description of the workshop is on page 22 of our Management Development workshops description (Hebrew).

The workshop provides managers with tools for identifying applicants' abilities and job suitability, as well as ways to reduce common inteview misjudements and handle tough candidates. During the workshop, the group also develops messages intended to "sell" the job and organization to applicants. A detailed description of the workshop is on page 21 of our Management Development workshops description (Hebrew).

The workshop provides business managers with tools for identifying and understanding costumer desertion, for building costumer loyalty, for planning a rescuing strategy and more. A detailed description of the workshop is on page 14 of our Strategy and Marketing workshops description (Hebrew).

This 3-day course is intended for engineers and technical staff. It teaches them how to solve technical problems using the Inventive Thinking tools, including numerous exercises and riddles. Following the workshops, participants spend two or more days tackling real-life problems which - once solved - will lead to a significant saving or breakthrough. A detailed description of the workshop is on page 16 of our Innovation and Creativity workshops description (Hebrew).

The workshop presents the value of managing internal public relations, and offers tools for doing so according to key principles. A detailed description of the workshop is on page 12 of our Management Development workshops description (Hebrew).

The workshop provides maangers with tools for implementing the Management By Objectives (MBO) approach. Major subject include rules for setting objectives, the MBO process and simulations of goal-setting meetings. A detailed description of the workshop is on page 9 of our Management Development workshops description (Hebrew)

This unique workshop includes hands-on exercises with board games to simulate high-pressure situations. Participants learn how to improve personal and group function under such stressful circumstances. A detailed description of the workshop is on page 18 of our Employee Development workshops booklet (Hebrew).

The workshop introduces a total planning model, including: strategic planning, tactical planning, execution and control. The workshop cover various planning tools, which are then used to actually develop an initial annual workplan for the participants' units. A detailed description of the workshop is on page 10 of our Management Development workshops description (Hebrew).

The workshop introduces the participants to the principles and advantages of the mediation process, including hands-on exercises in various situations. The workshop helps managers settle disputes and improve cooperation with (and among) colleagues, employees, suppliers and customers. A detailed description of the workshop is on page 11 of our Employee Development workshops description (Hebrew).

The first issue of LaZooz, an electronic newsletter for strategy, marketing & innovation professionals has been sent this month to hundreds of senior managers in the Israeli Market. The newsletter, produced by ZOOZ, includes a tip on strategy, an interview with a senior manager, a method for effective management, a tool for systematic innovation development, and more. It is a free bi-monthly service that does not contain advetisements. To register click here.

The workshop allows participants to practice seven thinking tools which promote the creative formulation of ideas about a process, product or service. The new workshop enables organizational thinking teams to quickly reach quality and surprising solutions, leading to increased profits or efficiency. A detailed description of the workshop is on page 11 of our Innovation and Creativity workshops description (Hebrew).

This is a in-house workshop for marketing and sales personnel, in which participants are acquainted with up-to-date marketing and sales processes, including: rules for identifying an interesting market, instant positioning, marketing penetration tactics, and negotiation strategies. The workshop includes numerous examples and exercises, but focuses on finding practical solutions to real-life problems of the participants. A detailed description of the workshop is on page 13 of our Strategy and Marketing workshops description (Hebrew).